QMonitors frequently asked questions
Aren't these monitors the same as the monitors I can buy myself?
How does your software work?
You will need a valid license for our software, and a Windows 10 laptop or workstation. It requires you to have an approved photometer, and the monitors connected to the same workstation. The software then measures the selected monitor’s current settings and model an adjustment to meet the DICOM standard. It will then apply the modelled standard and write this to your workstations memory for the next time you login.
Each time you login the software will apply the model adjustments. You can at any time test to see if the adjustments meet the standard and re-run the calibration.
How do we Order?
Choosing the monitors also means you need the right cables, calibration software, photometers, etc. All of this takes a lot of research on your part. To help speed up the process for you we have bundled solutions that help you to get up and running in one easy step and without any further stress.
If you need more help, send us an enquiry. Our experts will advise you on which monitors are right for you and the additional items you may need in order to have an ideal setup before placing an order.
Who sets this up for me?
Does it matter which PACS vendor is being used?
Many of the monitors work in PbP (Picture by Picture) mode i.e. uses two inputs. These monitors are available to you if your PACS software does not provide split screen option.
What happens if my Q Monitors products are damaged on arrival?
What happens if my QMonitors Monitor does not work?
We stand behind our monitors and when a monitor we have supplied does not work as expected please contact our support service. They will work with you to determine the issue and resolve it as quickly as possible.
How do I get hold of support?
If my monitor stops meeting my Radiology Standard?
Q-Labs have tested all QMonitors monitors to be within reasonable parameters of brightness for at least 3 years.
In most cases, they will continue to operate well beyond this time as most monitor’s brightness is based on backlit LED technology which loses brightness gradually. We estimate about 10,000 hours (about 4 years) before you notice the deterioration and it begins to fail to calibrate.
If the monitor supplied to us fails to calibrate within the 3 years we will replace the monitor at no cost to you.
Don't the monitors need to be certified by a Medical Physicist?
What if I need more than one monitor?
Our software will manage more than one monitor from the workstation/laptop.