QMonitors frequently asked questions
FAQs
What radiology standards do QMonitors meet?
Q-Labs tests and certifies all of our monitors to international diagnostic radiology standards. You can view the standards here: https://qmonitors.com/quality-control-standards-for-medical-monitors/
How does your software work?
You will need a valid license for our software, and a Windows 10 laptop or workstation. It requires you to have an approved photometer, and the monitors connected to the same workstation. The software then measures the selected monitor’s current settings and model an adjustment to meet the DICOM standard. It will then apply the modelled standard and write this to your workstations memory for the next time you login.
Each time you login the software will apply the model adjustments. You can at any time test to see if the adjustments meet the standard and re-run the calibration.
Aren't these monitors the same as the monitors I can buy myself?
Who sets this up for me?
Does it matter which PACS vendor is being used?
Many of the monitors work in PbP (Picture by Picture) mode i.e. uses two inputs. These monitors are available to you if your PACS software does not provide split screen option.
How do we Order?
Choosing the monitors also means you need the right cables, calibration software, photometers, etc. All of this takes a lot of research on your part. To help speed up the process for you we have bundled solutions that help you to get up and running in one easy step and without any further stress.
If you need more help, send us an enquiry. Our experts will advise you on which monitors are right for you and the additional items you may need in order to have an ideal setup before placing an order.
What happens if my QMonitors Monitor does not work?
We stand behind our monitors and when a monitor we have supplied does not work as expected please contact our support service. They will work with you to determine the issue and resolve it as quickly as possible.
What happens if my Q Monitors products are damaged on arrival?
What if my monitor stops meeting my Radiology Standard?
One of the key reasons a monitor will fail to meet a Radiology Standard is brightness.
Q-Labs have tested all QMonitors monitors to be within reasonable parameters of brightness for at least 3 years.
In most cases, they will continue to operate well beyond this time as most monitor’s brightness is based on backlit LED technology which loses brightness gradually. We estimate about 10,000 hours (about 4 years) before you notice the deterioration and it begins to fail to calibrate.
If the monitor supplied to us fails to calibrate within the 3 years we will replace the monitor at no cost to you.
How do I get hold of support?
Don't the monitors need to be certified by a Medical Physicist?
What if I need more than one monitor?
Our software will manage more than one monitor from the workstation/laptop.
Can I use my own photometer?
Can I just purchase your calibration software on its own?
Should I use a UPS power supply for my workstation / laptop?
Don't the monitors need to be certified by a Medical Physicist?
Yes they do in most cases. Our software has been designed and developed by a Medical Physicist and is guaranteed to be comparable to a Medical Physicists independent calibration to the same standard.
Do the monitors calibrate themselves?
Yes. Our software acts like you have your Medical Physicist coming in every time you login. It will automatically apply the last calibration settings each time your turn on your PC and login. The software will calibrate to your standard.
I've always used Eizo and Barco, I'm doubtful that off the shelf monitors like these can even compete?
These are in fact superior to traditional radiology monitors. All of our monitors will meet your radiology standard, we stand behind this claim with our 100% guarantee. Thats why our products are shipped with a 30 day money back guarantee and a three year warranty.